VirtuWorks provides flat-rate, monthly network monitoring, maintenance and support
services which allow businesses to budget IT expenses and concentrate on growing
their business. Our multi-level plans give customers the ability to choose the method
of support which suits them best to control cost while increasing efficiency.
Decide which plan best describes your business below, or scroll down for details:
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Business that DOES NOT require onsite or emergency support more than a few hours
a month.
Business that has a moderately skilled in-house IT person
Business with a substantial portion of users who work remotely
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Business that DOES NOT require emergency support more than a few hours a month.
Business with no in-house IT person
Business with a substantial portion of users who work remotely
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Business that requires emergency support more than a few hours a month.
Business with no in-house IT person
Business with a substantial portion of users who work remotely
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A Managed User is defined as a unique account or User with access to your network.
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Unlimited Phone Support
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Unlimited Remote Control Support
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Unlimited onsite support
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Business Hours*
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Emergency after-hour support**
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Online asset and case reporting
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Online license management
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Desktop optimization and management
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Anti-virus software management and update
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Software patch management
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A Managed Server is defined as any Server on your network which you choose to have
maintained by VirtuWorks
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Service availability monitoring
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Unlimited Remote Control Support
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Unlimited onsite support
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Business Hours*
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Emergency after-hour support**
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Event log monitoring
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Drive space monitoring
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Log file maintenance
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Backup monitoring and administration
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User account administration
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File sharing permissions administration
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Security administration
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Virus definitions and prevention
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Plans which do not include unlimited onsite support will incur a trip charge for
each onsite visit.
Unlimited onsite support is restricted to Miami-Dade and Broward counties
Project labor is not included in Managed Service plans
*Onsite support during normal business hours is exempt from trip charge on specified
plans
**After-hours period is Monday through Friday - 6pm to 8am, All Day Saturday and
Sunday
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