Managed IT Services Overview The Problem with Hourly Billing Paying for IT support on an hourly basis can sometimes be compared to a bad gambling habit. Businesses keep dumping more and more money on the table, waiting for their luck to turn. The reality is that this method is self defeating, and sooner or later, both sides lose. When billing labor hourly, IT companies choose, and are often forced, to do only what is necessary to resolve the immediate issue, rather than looking at the big picture. This allows the root causes of many issues to go unnoticed until they become so large and unmanageable, that resolution is possible only through a costly and intrusive overhaul. Having dealt with hundreds of little annoyances while problems persisted, paying for every minute spent to address them, only to be presented with a lengthy and expensive proposal for resolution - Businesses often choose to sever the relationship with their IT support provider on matters of principle. While this is understandable, it is rarely of any benefit, as a new relationship is often formed with another IT provider which also bills on an hourly basis; The cycle continues. The VirtuWorks Solution VirtuWorks provides Outsourced Managed IT Support on a flat-rate, monthly basis. This method places the full responsibility of maintaining stable and well documented client networks firmly in our hands. Because we charge the same amount monthly, regardless of how long we spend maintaining your network, we cannot afford to only partially resolve issues, as they will resurface, costing US money.